As a small business owner, it is important for you to deliver quality, timely service to all of your customers. One way to do this is to ensure that someone is always available to answer a phone call. This can help create stronger relationships with customers and establish your company as a credible business partner.
How Does a Phone Answering Service Work?
Companies that choose to use phone answering services are given a dedicated number that they can route calls to. When they would like the calls to be forwarded, they enter a code into their business phone.
When they want to receive calls, the code is turned off. When calls are being forwarded, a phone answering service can use a script when answering your calls. Then, whoever answers can take specific actions based on directions that you have provided. Giving the illusion that your customers are speaking to someone sitting in your office.
Benefits of a Phone Answering Service
There are many benefits to using a phone answering service to handle incoming calls. For example, it means that there is always someone available to answer a call, even if a phone line is busy. It also means that there is someone to answer the phone when the office is closed, or you are unavailable for any reason.
Another benefit to having a phone answering service is that the phone will be answered as if it were your company. Therefore, clients and customers won’t even know that they are talking to a third party.
You can also have any messages taken by the answering service sent to your phone or computer, making it easy to respond to them in a timely manner. It is also beneficial to professionals who work with clients in their office since they won’t be interrupted by the phone ringing.
No Need to Hire a Receptionist
Using phone answering services such as Honest Answering means that you don’t need to hire a receptionist. This is because you can have all your calls directed to a dedicated number outside your office.
Therefore, you can save money on payroll and other benefits that an employee may be entitled to. It also means that you don’t need to worry about someone answering the phone in a rude or unprofessional manner. That could potentially strain a relationship with a customer as much as not answering the phone at all.
By partnering with a quality phone answering service, you can offer your clients the courtesy they deserve without spending more than you can afford.