Just a quick note. We want to be the best answering service you have ever used, and we are here to serve you. But we need your help to do it right. When you send us an update by e-mail or fax, please include your account number! We sometimes get e-mails from an address like firstname.lastname@example.org that says “Bob is on-call tonight.” What? Wait, which account is that for?
Even if you include your company name, keep in mind we might have another company with a similar name. Even if we don’t, having that account number is just another opportunity for us to make certain that we are applying the change to the right account.