If you are relying on voicemail to capture new business when you can’t answer the phone, chances are you are losing a very significant amount of new customers. You may have a great online presence, a killer mobile app, and excellent social media skills. But someone still needs to answer the phone if you want to capture as many new client leads as possible. A great answering service like us will solve this problem.
Why? This is from an article by Harvard Business Review from 2017:
According to a study by Google, 61% of mobile users call a business when they’re in the purchase phase of the buying cycle. The majority of respondents would call instead of reach out online because they’re looking to get a quick answer (59%) or talk to a real person (57%).
Think about that for a second — 61% call when ready to buy. This is the exact moment you want to capture that new lead. They call to speak to a person. What happens when you let them down? Many will hang up, the lead is lost.
It doesn’t matter if you’re a lawyer, a plumber, an architect, a CPA, or an HVAC-R service company. When someone is interested in your services, they are very likely to call you first.
The very best scenario is for you to answer yourself — after all you know your own services better than anyone and are best placed to make a successful sale. However, when you can’t answer, instead of that call going to your voicemail consider having calls automatically roll to us.
We can answer with a friendly, professional human being (e.g., Good afternoon, ABC Services Company, this is Julie. How may I help you?). I think you’ll be very pleasantly surprised by how our answering service operators sound and how they treat your callers. We may not be able to answer all their questions, but we can provide a great first contact experience, and assure them someone will get back to them promptly to answer all their questions.
By having a friendly person answer your phone, we help make it more likely for you to capture new leads. And we’ll get the information back to you FAST, so you can act on it.
More from the same article linked above:
Businesses are missing out on potential revenue by burying phone numbers, making it impossible to speak to a human, or delivering a frustrating experience when consumers do connect.
Don’t make it difficult for potential clients to talk to a person! Use a great answering service like us and see the difference we can make. We want your business and we will work with you to find a solution that will meet your needs.